Recently, I was involved in a successful new system implementation project launch. The project had an impact on an entire department. Countless men and women toiled their days and nights leading up to the launch. Naturally the post-launch excitement across the organization was quite palpable. In layman’s terms, the launch happened exactly as we planned – seamless!
Amidst all the euphoria, someone asked me how we managed to pull this off, what type of internal resistance we faced and how did we overcome it – all very fitting questions given that our launch schedule was very aggressive and set to have global impact. Even folks who were part of the project team were initially hesitant when the timelines for launch were first introduced. So when this question was posed, it did not surprise me.
